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Returns

If there is a problem with your order, please head to our contact page and let us know within two business days of the receipt of your item.

Please choose carefully as we do not provide refunds or exchanges on ordered items if you happen to change your mind about a particular purchase. Returns can only be accepted if we have sent the wrong item and/or the product is damaged, in this instance the product can be returned for a replacement.

 

For the goods to be replaced, the following terms have to be met.

 

1. The goods must be unused.

 

2. The goods must be in their original condition & packaging.

 

5. The goods must be received back within 14 days from the day you received your order.

 

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. Faulty products must be returned within 14 days.

 

Our postal address for returns is:

 

KEYFINDERS

116 NEWTON RD

RD 10

 

WHANGAREI 0170

  

When returning your product, please make sure you provide the following details:

 - Your full name - Your order number.

 

Thanks!

 


 

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